Jointly uncover vulnerabilities to improve Teradici product security

Teradici Responsible Disclosure Policy

Teradici, the leader in high performance remote workloads, is committed to ensuring the safety and security of our customers. Toward this end, Teradici is now formalizing our policy for accepting vulnerability reports in our products. We hope to foster an open partnership with the security community, and we recognize that the work the community does is important in continuing to ensure safety and security for all of our customers.

We have developed this policy to both reflect our corporate values and to uphold our legal responsibility to good-faith security researchers that are providing us with their expertise.

Legal Posture

Teradici will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting Form, email, or via our Bug Bounty program on HackerOne. We openly accept reports for the currently listed Teradici products. We agree not to pursue legal action against individuals who:

Preference, Prioritization, and Acceptance Criteria

We will use the following criteria to prioritize and triage submissions.

What we would like to see from you:

What you can expect from us:

If we are unable to resolve communication issues or other problems, Teradici may bring in a neutral third party to assist in determining how best to handle the vulnerability.